RaceTrac Petroleum, Inc. is a company that owns and manages various different gas stations and convenience stores in the United States.
With sales over $91 billion in 2013, the company is the third-largest private company in Georgia.
The company was established by Mr. Carl Bolch in 1934 in St. Louis, Missouri.
In 1959 Bolch moved and acquired an Oil Company named Opp, Alabama, composed of many independent outlets throughout rural Alabama.
They now operate more than 650 retail petrol stores in 12 states under the name Racetrac and Raceway.
Most RaceTracs have 20 to 24 petrol stations and convenience stores sized over 5,000 square feet, offering more than 4,000 products.
The company has a customer satisfaction survey which is crucial to the growth of the success and growth of the company. They use the answers obtained from the questionnaire to improve each store in order to satisfy their customers.
If you’ve visited a RaceTrac recently, you’re eligible to participate in the customer experience assessment. Through this assessment you will be asked to provide comments and feedback about your visit, the service received, and the atmosphere of the store.
In exchange for taking the time to complete the assessment, you will be given the chance to win some of their prizes.
Eligibility to take the survey:
- Be a legal resident of USA.
- Be of age 18 or above.
- Have a purchase receipt from their shop.
How to take the RaceTrac Survey
Step 1 – To complete the questionnaire go to their website. Click on the ‘Next’ button from the homepage.
Step 2 – Select your language – English or Spanish – from this page. After selecting the language click on the ‘Next’ button.
Step 3 – Please enter your store code as shown in the example in the left. Put the code and press ‘Next’.
Step 4 – Now, in the required field, fill out the date the date, the amount you have spent at their store and the time you made the purchase. Then click on the ‘Next’ button.
Step 5 – On this page answer the question regarding your purchase and then click the ‘Next’ button.
Step 6 – Now rate your overall satisfaction with their service and click on ‘Next’.
Step 7 – On this page describe the service you received and then move forward to the next step.
Step 8 – Finally, fill out your information to complete the assessment. Now you will get a code for a free. You may use this during your next visit.
The company is committed to providing the best customer service, which is why it is important that receive feedback directly from you. This will help them understand what they need to improve in order to serve you better.
The information you provide will help the company to improve your future customer experiences. Additionally your feedback will be kept confidential and used to determine improvement areas.
Seeing as this is an online assessment, you can complete it anytime at your comfort from your home or anywhere. After completing the questionnaire, you will get a code to use for a free item on your next visit at any of their location.